BuildOps is looking for a motivated self-starter to assist our customer onboarding and implementation processes. This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. While prior software training experience and/or familiarity with the commercial contractor industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform. 

As a Software Trainer you will:

• Become a BuildOps product expert and provide specialized guidance for each customers’ unique workflow requirements
• Train new employees and customers on all aspects of our software through engaging, hands-on walkthroughs via Zoom screen-sharing sessions 
• Schedule and provide orientation, resources, recommendations, and assistance to clients to ensure they receive the best solution to their concerns.
• Collaborate with Implementation and Customer Success Teams customer to ensure successful deployment and adoption of BuildOps 
• Develop and maintain training documentation/videos to ensure materials outline the most relevant and up to date best practices by keeping up with regular software updates
• Travel on-site to our customers’ office locations in order to assist with their initial BuildOps implementations (frequency will vary depending on the account)

To be successful in this role, you’ll need:

• Extraordinary people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
• Ability to thrive within a collaborative team environment and understand that we succeed or fail together.
• Capable of efficiently learning and using complex software as well as teaching all aspects of that software to others.
• Demonstrated ability to succeed in a challenging, fast-paced environment.
• Familiarity with the commercial contractor industry a plus.
• Previous experience at a technology startup a plus.
• Degree, certification, or experience in adult education a plus

About BuildOps, Inc.

BuildOps is a well-funded technology startup that is developing an innovative SaaS platform designed to dramatically improve the lives of Commercial Real Estate (CRE) service contractors. We will be leveraging the latest technology, along with data analytics, to completely transform a $30 billion industry that is still mostly stuck using pen and paper. Our co-founders have over a decade of experience in both CRE and SaaS technology as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits including a $1.2 billion acquisition. BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms in the industry.